Highland Sanctuary Privacy Policy

Last Updated: 18 June 2026

1. Introduction

Highland Sanctuary is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.

By using our website, contacting us, submitting an enquiry, or making a booking, you agree to the terms of this Privacy Policy.

2. Who We Are

Highland Sanctuary is a holiday accommodation business based in Embo, Sutherland, Scotland.

Contact Details:

📧 HighlandSanctuaryRetreat@gmail.com

🌐 www.HighlandSanctuary.com

ICO Registration Number: ZB845247

3. Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Email address

• Telephone number

• Booking details

• Guest names (where provided)

• Information submitted through contact forms

• Information submitted through returning guest forms

• Any information you provide when communicating with us by email, telephone or messaging platforms

Information Collected Automatically

When you visit our website we may collect:

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and analytics information

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Process bookings and accommodation requests

• Communicate with guests before, during and after their stay

• Manage returning guest discounts

• Improve our website and services

• Meet legal and regulatory obligations

• Protect the security of our business and guests

We will only process personal information where we have a lawful basis for doing so.

5. Booking Platforms and Third Parties

Guests may interact with Highland Sanctuary through third-party booking platforms including Airbnb and Booking.com.

When you use these services, your personal information may also be processed according to the privacy policies of those providers.

We may also use trusted third-party providers for website hosting, email services, payment processing and business administration.

We do not sell your personal information to third parties.

6. Marketing Communications

We will only send marketing communications where you have requested information, subscribed to updates, or otherwise provided consent where required.

You may unsubscribe or opt out at any time.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Manage bookings

• Meet legal and accounting obligations

• Resolve disputes

• Protect our legal rights

When information is no longer required, it will be securely deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of internet transmission can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Object to certain processing activities

• Restrict certain processing activities

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

📧 HighlandSanctuaryRetreat@gmail.com

Requests are normally processed free of charge.

10. Data Protection Complaints

We are committed to protecting your personal information and respecting your privacy rights.

If you have concerns about how we have collected, used, stored or handled your personal information, please contact us in the first instance:

📧 HighlandSanctuaryRetreat@gmail.com

We will:

• Acknowledge receipt of your complaint within 30 days.

• Investigate your concerns fairly and thoroughly.

• Respond without unjustifiable or excessive delay.

• Clearly communicate the outcome of our investigation and any actions taken.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

🌐 www.ico.org.uk

📞 0303 123 1113

We would appreciate the opportunity to address your concerns before you approach the ICO and encourage you to contact us first wherever possible.

11. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

You can control cookies through your browser settings.

12. Third-Party Websites

Our website may contain links to third-party websites including Airbnb, Booking.com, Royal Dornoch Golf Club and other local businesses.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately unless otherwise stated.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Highland Sanctuary

📧 HighlandSanctuaryRetreat@gmail.com

🌐 www.HighlandSanctuary.com

ICO Registration Number: ZB845247